Memory for
support agents
Support work depends on what was already learned. Recall Racoon gives support agents a governed memory for resolved issues, customer context, and the policies that change over time.
Answers that change
and context that scatters.
Support knowledge is rarely static. A policy is updated, a workaround is superseded, and the previous answer is now wrong. Without a lifecycle, stale guidance keeps resurfacing.
Customer context is also spread across tickets and sessions. An agent that cannot recall what was already established asks the customer to repeat it, and the experience suffers.
Governed memory,
applied to the workflow.
Claim Lifecycle Governance
Mark guidance as confirmed, stale, or superseded so an agent can tell current knowledge from outdated knowledge.
Provenance & Audit Trails
Keep source context with stored knowledge and a record of how memory changes, so an answer can be traced back.
Conflict Review
Surface conflicting information and route it for review instead of silently choosing one version.
Secret Redaction
Detect supported secrets at write time and route them to an encrypted vault, keeping references in memory.
What stays
in the Stash.
- Resolved issues and the steps that resolved them.
- Customer context that should carry into the next interaction.
- Policy and product knowledge with its current status.
- Source details that let a claim be traced and reviewed.
Give your support agents a memory.
Tell us about your support workflows, your knowledge sources, and the context your agents need to retain. We will discuss the deployment that fits.